Our customers
At Cowboy Cooling, we take pride in showcasing the experiences of our valued clients. Over the years, we have built relationships with the majority of our customers, many of whom have returned to us time and again. Their loyalty is a testament to the of our service and the trust we have fostered together.
Homeowner
Customer for 2+ years
"I appreciated that they gave me the short-term fix, the mid-range solution, and the long-term plan. I went with the mid-range, and I’m happy with it — they made me feel in control the whole time."
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Homeowner
Customer for 3+ years
"I’ve worked with the same tech, for five years now. I know his kids' names, he knows my dog, and my Christmas card list has exactly one HVAC company on it."
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Home / Business Owner
Customer for 11+ years
"I don’t need fluff — I need cold air and zero disruption. Cowboy Cooling delivers both. They work around our hours and have helped us avoid two full system failures by catching things early. Worth every penny."
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Business Owner
Customer for 12+ years
"We run a wellness spa — any HVAC issue affects our bookings and our brand. Cowboy Cooling gets it. They prioritize us like we’re their only customer, and honestly, I wish all my vendors were like them."
Homeowner
Customer for 6+ years
"Cowboy Cooling shoots you straight and has always done a really good job for me. If you’re looking for an honest company that does what they promise for a fair price, you’ve found one."
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Homeowner
Customer for 21+ years
"No upselling, no games - just honest service. Pricing was very fair too. Highly recommend Cowboy Cooling if you're looking for a straightforward, trustworthy HVAC company."
Homeowner
Customer for 25+ years
"They answered the phone at 8:02 AM, were at my house by 9, and had cold air blowing before lunch. Efficient, courteous, and zero upselling. Dallas heat doesn’t wait, and neither do they."
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Business Owner
Customer for 11+ years
"As a boutique owner, climate control is everything. Cowboy Cooling has kept my shop cozy in winter and cool in summer. They show up on time, dress professionally, and I can trust them around high-value merchandise. A+."
Property Manager
Customer for 4+ years
"I manage several storefronts in East Dallas and Cowboy Cooling is the only team I trust. They document everything, explain the repairs to tenants, and help me plan ahead for capital improvements. It’s a true partnership."
Renter
Customer for 3+ years
"I rent my house and didn’t want to drop a ton of money on a new system. These guys were upfront and said, ‘Look, we wouldn’t do this for our own home, but we can help you limp it along until your lease is up.’ And they did. Still cold!"
Homeowner
Customer for 4+ years
"I don’t know much about HVAC systems, but after Cowboy Cooling walked me through the issue, I felt like I did. They took photos, showed me where the failure was, and laid out a plan. I didn’t feel talked down to — just respected."
Homeowner
Customer for 2+ years
"We had our AC go out in the middle of July and Cowboy Cooling came through for us. He was able to schedule us for the next day, showed up on time, diagnosed the issue quickly, and had the part on the truck."